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Sharks, Terrors of the Deep Frequently Asked Questions


Top Questions
  1. How do I copy and paste my Keycode?

    Please Note: If you are upgrading from a CD, you will need to make sure that the CD is in the drive during this procedure.

    To copy and paste the Keycode, do the following:

    1. Hold down the left mouse button and pass the cursor over the Keycode. This will highlight the code in black.

    2. Let go of the mouse button and move the cursor to the center of the highlight without pressing any buttons.

    3. Press the right-most mouse button and select "Copy" from the pop-up menu.

    4. Double-click on Sharks: Terrors of the Deep icon to bring up the registration window.

    5. Put the cursor in the registration box, click the right-most mouse button again and select "Paste" from the pop-up menu. The Keycode should appear in the registration box. Be sure to eliminate any spaces before or after the code so you can have a clean paste.

    6. Press the Enter key. The program should start right up.


  1. Before purchasing Sharks: Terrors of the Deep 2 we strongly recommend you test the program to see if it works on your computer. You can do this by downloading the program and running the demo mode as outlined HERE.

  2. Yes.

    In the interest of protecting your credit card and personal information, we do have several layers of security to ensure that our sites are secure as possible. For more information on our site security, please see our security statement.


  3. None whatsoever.

    We do not send out any product with spy ware or support spamming in any manner. Just a clean download of our Program.

    However, there are companies and software pirates that grab popular online products and alter them to include invasive spy ware and even viruses.

    If this has happened to you, please let us know the address of the web site that sold or offered you our product. You can contact us by e-mail.

    There is a free product called AdAware, that we ourselves use. This program gets rid of all sorts of spyware, etc. on your machine you might not know about. AdAware can be downloaded from: LavaSoft

    Also, Microsoft has recently released their anti-spyware program. Information on it can be found HERE

    Afterwards, if you are still interested in Sharks: Terrors of the Deep 2, please download it from our site where we guarantee a download free of any other annoying ads or programs.

  4. No.

    We do not make a CD for Sharks: Terrors of the Deep 2 at this time.

  5. To run Sharks: Terrors of the Deep 2, you will need:

    • Windows 98, 98SE, ME, 2000, or XP (Home or Professional).

    • A Pentium-class CPU (200 MHz or faster).

    • 64 MB of system RAM.

    • A DirectX 7 compatible, 3D Accelerator Video Card with 16 MB or more of on-board RAM.

    • 5 MB of free Hard Disk Space.

    • DirectX 7 or better installed on your computer.

    • The latest drivers for your video card. These are best found at the video card manufacturer's site. The Windows update feature is not sufficient for this task. For more information, click HERE.



  6. Sharks: Terrors of the Deep will not work on Windows NT 4.0. Sharks: Terrors of the Deep requires DirectX 6 or better to run and Windows NT 4.0 does not support DirectX.

  7. Only notebooks with a GeForce2Go, Rage Mobility or S3 Savage chip will run Sharks: Terrors of the Deep 2. The NeoMagic chip will not work.


  8. Yes!

    Sharks: Terrors of the Deep 2 supports widescreen AND multiple monitor displays. It will mirror the Tanks in each of the monitors you have, but will not stretch the Tank across your displays.

    For more information on the widescreen and multiple monitor features, see our entry on the program settings HERE

  9. Not yet.

    We are considering a version of Sharks: Terrors of the Deep 2 for both MAC OSX.

  10. Check out the fan site below. This site is complete with wish lists and discussion forums on many of our products.

    Inside: LifeGlobe fan site


  1. Please go HERE and enter your e-mail to retrieve your keycode.

    If this procedure does not work, e-mail us the following information where applicable and we can retrieve your information from our customer database:

    • The full name you registered under.

    • The Order Number from your confirmation e-mail.

    • Both the first four AND last four numbers of the credit card you used.

    • Your email address at the time of purchase.

    • Your old Keycode. (If you are upgrading from an older code)

    • The date of your purchase.



  2. There are three things that can cause this error.

    1. Some characters in the Keycode can be easily confused (i.e. O and zero, capital I and the number one, etc.). Try to copy and paste your Keycode into the registration space to avoid any possible input errors. Also, if you are upgrading from a CD you will need to make sure it is in the drive while entering the keycode.
    2. You may be attempting to use your code in another version of Sharks: Terrors of the Deep 2. Check your confirmation e-mail to see which version you purchased and make sure this is the version you downloaded.
    3. Your copy of Sharks: Terrors of the Deep 2 may have been corrupted during download or installation. Try downloading a new copy of the program and reinstalling it. Be sure to deactivate your anti-virus software for the duration of the download and install. For full reinstallation instructions, click HERE.

  3. Please Note: If you are upgrading from a CD, you will need to make sure that the CD is in the drive during this procedure.

    To copy and paste the Keycode, do the following:

    1. Hold down the left mouse button and pass the cursor over the Keycode. This will highlight the code in black.

    2. Let go of the mouse button and move the cursor to the center of the highlight without pressing any buttons.

    3. Press the right-most mouse button and select "Copy" from the pop-up menu.

    4. Double-click on Sharks: Terrors of the Deep icon to bring up the registration window.

    5. Put the cursor in the registration box, click the right-most mouse button again and select "Paste" from the pop-up menu. The Keycode should appear in the registration box. Be sure to eliminate any spaces before or after the code so you can have a clean paste.

    6. Press the Enter key. The program should start right up.


  4. This can be caused by a couple of things:

    A. If you have a single user profile on your computer and Sharks: Terrors of the Deep 2 requests a keycode each time you run or exit, try reinstalling the program. Be sure that you have your anti-virus software disabled during the installation. For full reinstall instructions, click HERE
    B. If you have a multiple user profiles on your computer and Sharks: Terrors of the Deep 2 requests a keycode while in every profile, see the instructions under A, above.
    C. If you have multiple user profiles on your computer and Sharks: Terrors of the Deep 2 requests a keycode while in all but one profile, you will need to install Sharks: Terrors of the Deep 2 in the other profiles while they have Administrative access.

    On a computer with multiple user profiles, only profiles that have administrator access can effect changes to the computer's registry, where our Keycode is stored. Not having Administrator access to the computer means that Sharks: Terrors of the Deep 2 cannot register itself correctly. You will have to change each user profile to accept registry changes and then enter the Keycode into each profile.

    To change the user profile in Win 2000/XP:
    1. Click on the START button and select "Control Panel".
    2. Double-click "User Accounts".
    3. Select the task "Change an Account" and then click on the account to be changed.
    4. Click on "Change my account type" and read the instructions for changing each profile to "Administrator" status.

  5. Unfortunately we cannot substitute a keycode for a lost or damaged CD nor can we replace the CD. Please e-mail our Technical Support for other possible solutions to this issue.

  1. There is no separate "demo version" of Sharks: Terrors of the Deep 2. We built Sharks: Terrors of the Deep 2 to act as a demo unless you entered a valid keycode. To properly install Sharks: Terrors of the Deep 2, and activate the demo mode, follow the instructions below:
    1. IMPORTANT: Before installing, be sure your anti-virus software is deactivated for the duration of the download and install.
    2. Delete any old versions of Sharks: Terrors of the Deep on your system to avoid conflicts.
    3. Disable any virus protection software you might be running for the duration of the download and installation.
    4. Download the newest release of Sharks: Terrors of the Deep from HERE.
    5. After downloading the program, find the folder you downloaded to and double-click on Sharks: Terrors of the Deep 2 file. This will run the Setup Wizard, which will install Sharks: Terrors of the Deep 2 on your computer, simply read and follow the instructions for installation.
    6. Once the installation process is complete, there should be a new icon on your desktop that looks like a hammerhead shark. Double-click on this new icon to bring up the registration box.
    7. Type LIFEGLOBE into the registration box. This will unlock the demo mode.
    8. Don't forget to reactivate your anti-virus software.
    9. While Sharks: Terrors of the Deep 2 is running, press the space bar to change your settings.
    10. Let Sharks: Terrors of the Deep 2 run for a little while to be sure everything is working properly. If you have any problems consult the Troubleshooting section of this FAQ.

  2. Once you have purchased your keycode you can activate the full version of the program. To properly install Sharks: Terrors of the Deep 2, and activate the full version, follow the instructions below (If you have already installed the newest demo version, skip to step #6):

    1. IMPORTANT: Before installing, make sure you have your keycode handy and be sure your anti-virus software is deactivated for the duration of the download and install.
    2. Delete any old versions of Sharks: Terrors of the Deep on your system to avoid conflicts.
    3. Download the newest release of Sharks: Terrors of the Deep 2 from HERE.
    4. After downloading the program, find the folder you downloaded to and double-click on Sharks: Terrors of the Deep 2 file. This will run Sharks: Terrors of the Deep 2 Setup Wizard, which will install Sharks: Terrors of the Deep 2 on your computer, simply read and follow the instructions for installation.
    5.Once the installation process is complete, there should be a new icon on your desktop that looks like an orange and white fish over a clock.
    6.If you are Upgrading from an older CD, place your CD in the computer. Click Exit or Cancel on any automatic window that may appear. If you are not upgrading from and older CD version, please skip this step.
    7.Double-click the new Aquarium icon to bring up the registration page.
    8. Copy and paste your keycode into the registration space to avoid any possible input errors (Some characters can be easily mixed up i.e. the letter O and zero, capitol I and the number one, etc.) and press enter.
    9. Once the program is running, press the space bar to change your settings.
    10. Don't forget to reactivate your anti-virus software when you are finished.

  3. To set Sharks: Terrors of the Deep 2 as your screensaver follow the instructions below:
    1. Right-click on your desktop. This will bring up a small menu window.

    2. Select "Properties" from the menu. This will open the "Display Properties" window.

    3. Click on the tab along the top marked "Screen Saver".

    4. Using the scrolling menu, select Sharks: Terrors of the Deep 2 logo should appear in the small computer monitor at the top of this window.

    5. The length of time until the screen saver activates can be adjusted at the left.

  4. The simplest way to unisntall the Sharks: Terrors of the Deep 2 is to run the Uninstall option through the START menu under Programs/LifeGlobe/Sharks2. Alternatively, you can use the Add/Remove Programs utility located in the Windows Control Panel to remove "LifeGlobe Sharks, Terrors of the Deep 2".

    This should clean your system of any Sharks: Terrors of the Deep 2 data. However, if you want to be doubly sure, you can go through the longer uninstall process below:

    1. First, click on the Start button then select Programs/LifeGlobe/Sharks2/Uninstall LifeGlobe Sharks, Terrors of the Deep 2.
    2. Next, click on the Start button then select "Find" or "Search" and search for all copies of "SHARKS2.scr" from your system. When the list of files displays in the Find window, just right click on each of our fish icons and choose delete. If you find no files at all, that is okay. It just means that everything was removed properly in step one.
    3. Re-boot your computer. Your computer should now be completely free of all Sharks: Terrors of the Deep 2 data and programs.

  5. There are several cases where you may need to uninstall and reinstall Sharks: Terrors of the Deep 2. Please consult the Troubleshooting section of our FAQ first for a solution there. However, corrupt downloads, new system settings, new video card drivers, or other such circumstances may make Sharks: Terrors of the Deep 2 stop running properly. If you cannot find another solution and would like to do a full re-install of the program we suggest the following steps:

    1. Perform the long version of the Uninstall process outlined HERE.

    2. Install the program as outlined HERE.

    These two steps will give you a clean slate as it were, allowing Sharks: Terrors of the Deep 2 to adjust to your system's current settings.

  6. The Sharks in Sharks: Terrors of the Deep 2 are a part of the program itself, so they cannot be downloaded separately. To update to the newest version of the program, please go though the following steps:

    1. Perform the long version of the Uninstall process outlined HERE.

    2. Install the program as outlined HERE.

    These two steps will give you the latest version of Sharks: Terrors of the Deep, with all of the new Sharks.

  1. Hotkeys for Sharks: Terrors of the Deep:

    ESC - Exit program.

    'Spacebar' - Settings menu.

    A - About window.

    H - Help window.

    B - Sound sound on/off.

    Ctrl-B - Debris on/off.

    C - Water Surface on/off.

    Ctrl-C - Caustic on/off.

    E - Extras on/off.

    F - Full screen/windowed mode.

    Ctrl-F - Fog on/off.

    L - Automatic light changes on/off.

    M - Enable/disable Exit on Mouse Move.

    Ctrl-R - Restore default settings.

    S - Show frame rate information.

    W - Wireframe/normal mode.

    Ctrl-W - Widescreen on/off.

    T - Tank cycling on/off.

    Shift P & P - Cycle forward/backward through tanks.

    '[' and ']' - Cycle forward/backward through tank.

    Up/Down Arrow - Main Lights up/down.

    Right/Left Arrow - Background lights up/down.

  2. All of the options below are found under the Sharks: Terrors of the Deep 2 menu under the "Settings" tab. To bring up the menu, press the spacebar on your keyboard while Sharks: Terrors of the Deep 2 is running.


    Exit on Mouse Move - If this is checked; you can exit the Sharks: Terrors of the Deep 2 by moving your mouse or pressing a non-hotkey (see above) on your keyboard. If this option is not checked, you can only exit the program by pressing the ESC key.

    Disable Monitor Sleep Mode - Some monitors will shutdown after a period of time. This option allows the Sharks: Terrors of the Deep 2 to override this shutdown and continue playing the aquarium on your monitor.

    Always on Top in Windowed Mode - When the Sharks: Terrors of the Deep 2 is in Windowed Mode (See "W" hot key above.) this option will place the aquarium window over any other program you are running.

    Use Widescreen - Displays Sharks, Terrors of the deep in wide screen mode which uses an additional Fish (for a total of eight) and expanded background art.

    Start Window Mode - Launches Sharks: Terrors of the Deep 2 in windowed mode to take advantage of Anamorphic Settings. For more information on Anamorphic Settings click HERE.


    Limit Frame Rate - Forces the frame rate (animation speed) of Sharks: Terrors of the Deep to the frequency you select. If Sharks: Terrors of the Deep is jerking, or running slowly, you may need to reduce the frame rate below the default 62 by using the slider bar.


    Sound - Background sound.

    • Always On - Sound will always be heard when the progam is running.

    • When Active - Sound will only be heard when the program window is visible. Helpful when Sharks: Terrors of the Deep is in Windowed mode (see "F" hotkey above.)

    • Off - Turns off sound entirely.

    • Volume Slider - Controls sound volume.

    Monitor Settings
    Each of your monitors can be set separately by choosing the monitor with a dropdown menu. Once selected you can change the individual settings as outlined below.

    Desktop Anamorphic Factor - Sets Anamorphic Factor for Windowed mode (see "F" hotkey above.). For more information on Anamorphic settings click HERE.

    Select Monitor - Dropdown menu lets you choose one of your monitors.

    Anamorphic Factor - Sets Anamorphic Factor for the specified monitor. For more information on Anamorphic settings click HERE.

    Black - Blacks out the specified monitor. If you are seeing black on one monitor and not the others, most likely this option has been checked for one of your monitors.


    Windows Resolution and Color Bit - Controls the Desktop resolution and Color depth settings that Sharks: Terrors of the Deep uses when it runs full screen.

    • Resolution Dropdown menu - "Default Desktop Resolution" will match the aquarium display to your current desktop settings.
    • 16/32 bit - Forces program to display at 16 or 32bit color depth regardless of desktop settings.

    Reset to Default - This button will return ALL options back to their default settings.

  3. All of the options below are found under the Sharks: Terrors of the Deep 2 menu under the "Tanks" tab. To bring up the menu, press the spacebar on your keyboard while Sharks: Terrors of the Deep 2 is running.
    Reef Tank - This window shows you all of the available Tanks. Checking the boxes to the left of each tank view will select it for cycling.

    • Cycle Selected Tanks - Checking this option will cycle the tanks from the list chosen above.


    • Time Slider - Determines the length of time that each tank view is displayed before cycling to the next. From 8 seconds to 10 minutes.


    Lights

    • Automatic Lights - To prevent your monitor from burning in, the Sharks: Terrors of the Deep 2 will cycle the lighting from light to dark across the tank. Un-checking this box will give you full control of the lighting.


    • Delay Slider - Determines the length, from light to dark, of the lighting cycle when in Automatic lighting mode.


    • Lights Slider - Manual setting for the lighting when not in Automatic lighting mode.


    Compatibility and Speed Options - These options, while visually attractive, may take up extra processing power. If Sharks: Terrors of the Deep 2 is running slow or jerky, you might try disabling some of these options.

    • Fog - The cloudiness of the water.


    • Caustic - The ripple effect on the bottom of the Tank and top of the Sharks.


    • Water Surface - The distorted glow from the water's surface.


    • Bubbles - The occasional bubbles that float from top to bottom of the Tank.


    • Extra Fish - The small schools of fish that swim bravely amongst the Sharks.


    • Amount of Extra Fish Slider - How many little fish you want displayed on screen.

    Reset to Default - This button will return ALL options back to their default settings.

  4. The Anamorphic settings are defined as follows, though they may require slightly different numbers on your specific monitor:

    • 1.0 - Fills any screen. If the program is set to widescreen and you have a widscreen monitor, there will be no distortion.

    • 0.8 - Will "Letterbox" the program display, placing a black bar at the top and bottom of the screen. This setting will allow the widescreen mode to appear without distortion on a normal ratio display.

    • 1.2 - Will "Sidebox" the program display, placing a black bar on the left and right of the screen. This setting will allow the normal mode to appear without distortion on a widescreen display.



  5. Sharks: Terrors of the Deep 2 can display a variety of Sharks, from a library of different species. The number of Sharks depends on the Tank you have chosen on the "Tank" tab of the settings menu. To access and use this library, please follow the instructions below:

    1. Press the space bar while the program is running. This will bring up the Settings window.

    2. Click on the "Sharks" tab. This will take you to the Sharks selection page of the Settings window. On the right you will see a visual library of Sharks to choose from. On the top left are a number of slots showing the Sharks currently chosen for your tank. The bottom will show vital information on each Sharks.

    3. By left-clicking on a Sharks you can see its information in the bottom left. By double-clicking, you can set the Sharks as one of your tank choices, filling one of your slots. Double-clicking the "X" (OFF) will leave that slot blank and Sharks: Terrors of the Deep 2 will have one fewer Sharks on the screen. If you double-click the "?" (RANDOM) Sharks: Terrors of the Deep will pick a Sharks for you at random, every time you open the program.

    4. Checking the option "Don't Duplicate Random Choices" will make sure that no random choices are the same.
    We will be adding more Sharks to the library in the future.

  1. The graphics used in Sharks: Terrors of the Deep 2 require a fairly up-to-date computer with a strong graphics card. Our realistic graphics use the same system resources as some video games. If you do not have your computer set up for this kind of activity, do not worry, 99% of all graphics problems can be solved by simply updating your computer's video card drivers. For more information, see the driver update section HERE.

    The best way to test Sharks: Terrors of the Deep 2's compatibility is to download the program and run the demo version as outlined HERE.

  2. We are sorry, but without knowing the exact specifications of both computers, this is impossible to answer. If you cannot find the answer to your problem in this FAQ, you may fill out a troubleshooting form found, HERE, to help us solve your problem.


  3. Slow animation or freezing can be caused by a variety of things. Let's try a few of the basics and see what might be causing the issue:

    1. IMPORTANT: Be sure that your video card has 16 megabytes or more of video memory and an up to date driver. Do not skip this step! Even if your computer is brand new or you've recently updated drivers, there can still be problems in this area.

    Click HERE for more information on your video card and how to check it.

    2. Examine the programs in your System Tray (The area just to the left of the clock on the Taskbar). Placing your mouse cursor over the icons will give each you item's full name. If you have Windows XP you may have to "Show hidden icons" using the small circle and arrow button to the left of the System Tray.

    If the icon is Windows or another program waiting to update, run the updates then continue.

    If the icon is not one of your basic system functions (volume, task manager, mouse, video card, printer, etc.) exit, disable or close the program. Right-clicking will usually give you options. Then, check if Shark Aquarium exhibits the same behavior.

    3. Check the "Compatibility and Speed" settings in the Sharks settings menu as outlined HERE.

    4. Double-check your computer for spyware or viruses.

    If none of the above solves your problem, please contact us using the Tech Support page HERE

  4. The video card is the graphics workhorse of your computer. If it is not strong enough (lacks enough memory), it won't be able to perform smoothly. The same is true if the video driver your computer is using is out of date or corrupted. To check your video card's memory and driver do the following: 1. Close all programs that are running.

    2. Click on the START button and select RUN.

    3. In the box that appears, type in "dxdiag" (not the quotes, just what's in them).

    4. This will bring up the DirectX Diagnostic tool. Wait for it to fully load.

    5. Click the "Display" tab.

    6. All the information on your video card is in the upper left under the heading "Device". You'll want to write down the following information:

    • Name

    • Manufacturer

    • Chip Type

    • Approx. Total Memory
    If the Approx. Total Memory is below 16MB (megabytes), your video card does not have enough video memory to run Shark Aquarium and you should contact us to let us know.

    7. All of the information about your video driver is on the right-hand side under the heading "Driver". You'll want to write down the following information:

    • Version

    • Date
    If the date is more than six months old, you will want to update your video driver. As outlined HERE.

    IMPORTANT: If you have a laptop, you will want to go to the laptop manufacturer's website to find a new driver.

  5. It is important to make sure you have the latest driver for your video card from the manufacturer. We have found that outdated drivers are the number one reason for many problems. IMPORTANT: If you have a laptop, you will want to go to the laptop manufacturer's website to find a new driver.

    PLEASE NOTE - The Windows update function is often not sufficient for updating your video card drivers.


    Video card manufacturers update their drivers once every THREE to SIX months. These new drivers can usually be found on their websites. Using the information you gathered HERE about your video card, you should search the Internet for the manufacturer's website and download the driver from there.


    Read the installation information on the manufacturer's site very carefully. There is no standard way to install updated drivers, though many companies are including auto-installers with their driver downloads.

    If this update does not solve your problem, please contact us using the Tech Support page HERE

  6. The first thing to try is the following:

    1. Run the program, then press the space bar to bring up the Settings menu.

    2. Make sure the option "Exit on Mouse Move" is NOT checked.

    3 Click the Exit button and press Ctrl and the "T" key at the same time. Ctrl-T changes the way Sharks: Terrors of the Deep handles the textures (skin) of the Sharks.

    If it works, go back to the Settings menu and change a few of the Sharks selections to save the new graphic setting.

    If this does not work, the problem may be your video card driver. Please click HERE and read the Driver Update entry.

  7. Your computer may not have Direct X, or may have an old version of Direct X. Direct X is a graphics language program required for running Sharks: Terrors of the Deep 2. Click on the following link to Microsoft's Direct X website and download the latest version.

    If you know that you already have Direct X installed on your computer, than you may want to run the program's self-diagnostic tool as outlined below:

    1. Click on the "Start" button and select "Run".

    2. Type in "dxdiag" and click OK. This will open the DirectX Diagnostic Tool. The version of DirectX you are running will be displayed toward the bottom of the first page.

    3. Go through each tab and click the buttons with the word "Test.." in them. This will take you through a series of diagnostic tests.

    4. When you get to the "Display" tab make sure that "Directdraw" and "Direct3D" are enabled. If Direct3D is "Not Available" right click your desktop and click "Properties." Go to the "Settings" tab, click "Advanced." Go to the "Performance" tab and make sure hardware acceleration is set to Full.

    5. If you find any problems you will need to download and reinstall DirectX from the link above.

  8. This is a problem that only occurs with ATI video cards. You need to change your setting for Overlay Brightness as outlined below:

    1. Right click on your Desktop.

    2. Click Properties.

    3. Click the "Settings" tab.

    4. Click the "Advanced..." button in the bottom right corner.

    5. Click the "ATI Color" tab.

    6. Along with the setting for Desktop Brightness is a setting for Overlay Brightness. Set the Overlay brightness to the minimum.

  9. The geometry on your monitor for the screen mode Sharks: Terrors of the Deep 2 is using may not be edge-to-edge. Try adjusting your monitor settings. These are usually located on the front of your monitor. Your monitor should save these changes and they should only be in effect when Sharks: Terrors of the Deep 2 is running.

    If you still cannot get the display to fill the screen you may have to override the refresh setting in DirectX. Check your monitor manufacturer's web site and see what the optimal refresh rate is for the resolution you want to run.

    1. Click on the "Start" button and select "Run".

    2. Type dxdiag and click "OK".

    3. Click the "More Help" tab.

    4. Click the "Override" button.

    5. Enter the optimal refresh rate for your monitor. DirectX limits some programs to 60hz by default.

  10. Try to remove and reinstall your Audio Compression software.

    1. In Windows98 or ME click on the Start button then select Settings/Control Panel/Add-Remove Programs.

    2. Click Windows Setup, scroll to and select Multimedia then click the "Details" button.

    3. Uncheck "Audio Compression" and click "Apply".

    4. Re-check "Audio Compression" to re-install (at this point you might be asked to insert your Windows disk) and click OK.

    If you are running another operating system or the Aquarium sound still does not work, we suggest you uninstall and reinstall your sound card driver. The latest version should be available on your computer manufacturer's website and/or your sound card/chip manufacturer's website. Check there also for specific instructions on how to uninstall and reinstall.

    To check which sound card you have click on the "Start" button, select "Run" and type in "dxdiag" then click OK. This will open the DirectX Diagnostic Tool. Click the Sound tab. Your sound card will be listed under the Device heading.

  11. AutoCAD or some other program has changed the association of the .SCR file type. Here is a way to work around that:

    1. Open your My Documents folder and select "View" ("Tools" for Windows XP) from the Menu Bar then click on "Folder Options..."

    2. Click the "View" tab, uncheck "Hide file extensions for known file types" and click the "Apply" button. This will allow you to view the file extensions for all files.

    3. Close your My Documents window.

    4. Delete the Aquarium icon from your Desktop.

    5. Copy and Paste the Sharks2.scr file to your Desktop from your C:WindowsSystem (System32 for Windows XP) folder.

    6. Right-click on the new Aquarium icon and select "Rename" from the menu. Change the Icon's name to Sharks2.exe. You can now run Sharks: Terrors of the Deep 2 manually by double-clicking this Icon.

  1. Burn-in is a generic term for a ghost-like image that appears on a monitor or television after displaying an image that does not change for a long period of time. Burn-in is also called ghosting or image persistence. While the exact cause is different for different types of monitors, the result is the same, a light or dark area of the screen where the non-moving image was displayed. Due to better technology, energy saver options, and screen savers, burn-in is much less of a problem than in the past. However, any program, even a screen saver, can cause burn-in if left running long enough.

  2. Screen savers were originally designed to help avoid the effects of burn-in by automatically changing the images on the screen when the computer was not in use (thus "saving" the screen from burn-in). They are usually set up to launch automatically by the computers operating system, waiting a specified amount of time after the last keystroke or the last mouse movement made by a user. The screen saver then blanks the screen, or more commonly produces animation effects, thus avoiding any "fixed" images.

    Modern monitors are much less susceptible to burn-in than older models due to better technology and energy saver options. For these reasons, screen savers today are primarily decorative or for entertainment, and usually feature moving images or patterns and sometimes sound effects.

    Our LifeGlobe and SereneScreen products are hyper-realistic simulators. They model real creatures in real environments. They are completely unpredictable, and follow behaviors modeled after their real life counterparts.

    As a result, the background can remain on screen for long periods of time without change.

    By default our simulators ship in a mode that cycles the background and/or lighting. Changing these options can effect some monitors over a long period of time. If you are concerned about burn-in, do not turn off this cycle.

  3. Most computers have several layers of protection against burn-in:

    Better technology
    Advancements in monitor hardware and software mean that today's monitors are less likely to burn-in.

    Energy saver options
    To save electricity, monitors will switch to an energy saving mode after a period of time, either reducing the brightness of the display or turning off the display entirely.

    Screen savers
    Finally, there are an incredible number of screen savers that display moving images to reduce the persistence of a single image on the screen helping to avoid burn-in.

    However, even with these advancements and options, in rare cases, burn-in can still occur. To prevent burn-in, we recommend the following:

    • Different monitors have different needs when it comes to burn-in. You should check the users manual for specific information, or even contact the manufacturer, just to be sure what steps you can take for your specific monitor.

    • Set the energy saver options to turn off your monitor when not in use for a long period of time.

    • With any of our products, the background and foreground lighting change constantly on an automatic cycle. If you are concerned about burn-in, do not turn off this cycle.


  4. This depends on the kind of monitor you have.

    CRT
    Unfortunately, once burn-in occurs on a CRT monitor, there is no fix as the actual process that produces the image has been damaged.

    LCD & Plasma monitors
    The approach to fixing burn-in on plasma and LCD monitors is the same: Display a white screen on the display for a length of time equal to the image that burned-in.

    Apple has an excellent article on how to go about this:

    Apple: Avoiding image persistence on Apple LCD displays



  1. All of the Sharks that come with Sharks: Terrors of the Deep 2 are listed on the product info page:

    Meet the Sharks Details

    If you do not see the Shark you like, e-mail us a picture and we will add it to our suggestions!


  2. Currently we do not permit people to create or add custom fish for Sharks: Terrors of the Deep 2. There are many reasons, but the most important is that while we trust an artisan would be motivated, and even capable of creating a truly wonderful masterpiece, there are others that might not, and a version were to get out that was less than the highest quality, it might reflect poorly on us.

    If you are interesting in creating fish or wildlife for our company, we are always seeking talented artists. Please e-mail
    us samples of your work.

    Thank you for your support.

  3. Our models were made by hand, and were designed to be very low polygon count, as well as simulate as closely as possible the real animals. Sometimes this simply required creating the creature, and watching it for days if not weeks. During this period, we fine tune the fish until we cannot distinguish between the real thing and our creation.

For further Technical Assistance please check
our Customer Support page.



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