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Description of Terms

 
Do you need technical support? Not everyone has the time, or inclination to learn everything about his or her system. However, we need some pretty specific information to help you. So we have included a brief description of terms to help you describe your problem to us.
 
Another very good resource is our Frequently Asked Questions page. It was written and continues to be updated to provide you with the best and fastest answers for LifeGlobe Aquarium.
 
Passphrase: Simply type in the letters found in the image centered on this page. This is a simple method to proove that you are a customer and not a computer program used to SPAM the Internet.
Full Name: This is your full first and last name that you used to register the program. We need your full name to issue a keycode.
 
E-mail: This is your e-mail address. If you would like us to answer your question, you must give us your email address.
 
Key Code: Tech support is available to registered users only, please provide your Key Code.
 
Computer Brand: Computer Manufacturer, i.e. Dell, Gateway, etc...
 
Computer Model: Manufacturer's Model Number. On some clone PCs there is no model number, however if you do have one, please send it to us.
 
Computer Type: Laptop or Desktop
 
CPU: What processor do you have? You can also get this information on most Microsoft platforms, by clicking on "System" in the "Control Panel". Look on the "General Tab".
 
OS: What Version of Windows or Mac OS are you running? At this time, we do not support any Linux platforms, or any version of Windows NT 4 or previous.
 
Video Card: LifeGlobe Aquarium was designed to run on high end 3D video cards. To check which video card you have, right click on the "My Computer" icon and choose "Properties". Then choose "Device Manager" and click on the + sign next to "Display adapters". This will display your video card or chip.
 
Video RAM: How much RAM is on your video card? You can usually see this when you first boot up your machine.
 
DirectX Version: DirectX is essentially a library of files that enable developers to write non hardware specific programs for Microsoft Windows. As a home user, this may not mean much to you, but it enables us to more easily track down your problem. To find out what version of DirectX you are using, click on "Start" then "Run". In the Run dialog box type in dxdiag and hit enter.
 
Description of Problem: Please try to give us a brief description of your problem. It is important that we know what is going on with you system in order to better help you.
 
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